Internet problems
The Tuesday before last, which was Melbourne Cup day (everything in Australia stops for a horse race; in Melbourne it is a public holiday) my internet connection broke in a strange way. This was mildly inconvenient but I went to Starbucks to check my email and connect to my work network and it wasn't too much of a disaster. I had called AAPT support and was told that it would be "escalated" and someone would call me when it was fixed. No one called, but I noticed at 4pm that the magic light was flashing on the modem and sure enough, it was working. AAPT had no idea how it had been fixed.
Today, it has broken again. In the same way, without any explanation. Today it is not mildly inconvenient. It is a bit of a disaster. That is because today I have to upload a 250MB file to one of my customers. This is definitely too big for Starbucks (my laptop would run out of power first) so I have had to follow a convoluted plan.
I checked my emails, did some final testing and searched on "internet cafe" in Starbucks. I then went to Everywhere Internet, which conveniently lets me plug my laptop into the internet. This is better than Starbucks and next time (!) when it breaks I will go there instead.
I connect and ask it to upload my file. Expected time 8 hours. Hmmm. 8 hours sitting in an internet cafe. Do they have a faster connection? No.
I sit down reluctantly and then the assistant performs a most amazing piece of customer service. Did I want a faster internet connection? Global Gossip have ASDL 2 and are 1 1/2 blocks away. I packed up and the assistant gave me my deposit back without charging me for the time I had already spent trying to upload. What a result.
Global Gossip would let me connect my laptop, but it turns out that I need to go to a different branch to get ADSL. This is not far, but they may not have a machine and I cannot connect my laptop there (because the ceiling has fallen in in the part of the shop where I would do that). The guy helpfully emails the other store to see whether they have any machines free and I set off.
Luckily I can cope with not connecting my laptop since I have precipitously (I am not sure that it is correct word) copied the file onto a CD and I am allowed to put that into a machine. (I thought they didn't let you do that because of viruses?)
I have to use IE to upload, rather than Filezilla. This is not good, the connection has already reset once. But it is underway now and I have my fingers crossed.
The Tuesday before last, which was Melbourne Cup day (everything in Australia stops for a horse race; in Melbourne it is a public holiday) my internet connection broke in a strange way. This was mildly inconvenient but I went to Starbucks to check my email and connect to my work network and it wasn't too much of a disaster. I had called AAPT support and was told that it would be "escalated" and someone would call me when it was fixed. No one called, but I noticed at 4pm that the magic light was flashing on the modem and sure enough, it was working. AAPT had no idea how it had been fixed.
Today, it has broken again. In the same way, without any explanation. Today it is not mildly inconvenient. It is a bit of a disaster. That is because today I have to upload a 250MB file to one of my customers. This is definitely too big for Starbucks (my laptop would run out of power first) so I have had to follow a convoluted plan.
I checked my emails, did some final testing and searched on "internet cafe" in Starbucks. I then went to Everywhere Internet, which conveniently lets me plug my laptop into the internet. This is better than Starbucks and next time (!) when it breaks I will go there instead.
I connect and ask it to upload my file. Expected time 8 hours. Hmmm. 8 hours sitting in an internet cafe. Do they have a faster connection? No.
I sit down reluctantly and then the assistant performs a most amazing piece of customer service. Did I want a faster internet connection? Global Gossip have ASDL 2 and are 1 1/2 blocks away. I packed up and the assistant gave me my deposit back without charging me for the time I had already spent trying to upload. What a result.
Global Gossip would let me connect my laptop, but it turns out that I need to go to a different branch to get ADSL. This is not far, but they may not have a machine and I cannot connect my laptop there (because the ceiling has fallen in in the part of the shop where I would do that). The guy helpfully emails the other store to see whether they have any machines free and I set off.
Luckily I can cope with not connecting my laptop since I have precipitously (I am not sure that it is correct word) copied the file onto a CD and I am allowed to put that into a machine. (I thought they didn't let you do that because of viruses?)
I have to use IE to upload, rather than Filezilla. This is not good, the connection has already reset once. But it is underway now and I have my fingers crossed.
posted by Zoe at 2:36 PM
2 Comments:
I guess this is probably sorted now, but if not, then good luck...
Thanks Toby.
It has in fact, mysteriously fixed itself overnight - we checked last night about 7:30pm and then it was working when I got up this morning.
I'm not going to call them this time and wait and see what they say when they call me. The AAPT guy did suggest that it it was a loose cable at the exchange which sounds quite plausible (I don't believe a Telstra engineer got up at 6am this morning to fix it!).
Zoe
Post a Comment
<< Home